Account: How to Change or Reset Your Account Password
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How to Reset Your Account Password
- Go to the Login Screen.
- Click Forgot Username or Password
- Type in your Username or Domain.
- Click Get New Password. A password reset email is sent to you.
- Click on the Password Reset Link within the email.
- Use the screen that appears to setup your new password.
Minimum Password Requirements
| Weak | Fair | Strong | Very Secure |
| 6 Total Characters 1 Number 0 Special Characters 1 Uppercase Letter 1 Lowercase Letter |
6 Total Characters 1 Number 1 Special Character 1 Uppercase Letter 1 Lowercase Letter |
6 Total Characters 2 Numbers 1 Special Character 1 Uppercase Letter 1 Lowercase Letter |
8 Total Characters 2 Numbers 2 Special Characters 1 Uppercase Letter 1 Lowercase Letter |
Additional Requirements:
- When changing your account password, the new password must meet the Strong or Very Secure minimum requirements.
- 45 maximum total characters allowed.
- Must be different than your account username.
- When changing your account password, the new password cannot match the last three passwords used on the account.
- Your browser must allow cookies on our website (this is already enabled by default).
How To Change Your Account Password
- Log in to your Control Panel.
- Go to Change Password.
- Type in a New Password.
- Confirm your New Password.
- Click Change Password.
Password FAQs
What Is A Special Character
A special character is described as a punctuation symbol or other non-alpha-numeric character. For example:
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How Can I Create A Secure Password
Social engineering and brute force are popular ways for hackers to gain access to your account. Here are additional recommendations to help make your password even more secure:
- Use a longer password. Longer passwords are generally more secure than shorter passwords.
- Mix, match, and replace letters for numbers or special characters (such as using '@' for 'a').
- Avoid commonly used passwords and password variations (such as 'password12!' or 'admin123!').
- Avoid using passwords that match well-known information about yourself (such as your last name).
- Make your password memorable so that you do not have to save it into your browser. Anyone with direct access to your computer can locate your saved passwords.
Important: We also recommend that you create a secure password for your administrative email address.
How Can I Make My Secure Password Easier To Remember
Recording your password anywhere (such as writing it down on a piece of paper, typing it into a text file on your computer, or saving it to your computer browser) can increase the risk of your password becoming compromised. Creating a memorable password can help increase its security because you will not need to record it anywhere. Here are some ideas you can use to make your secure password more memorable:
- Consider using an entire phrase for your password (example: 'TheChickenCame-1st')
- Consider trading out regular letters for special characters (example: 'Th33ggC@m3F1rst')
- Consider logging in to your Control Panel regularly.
How Do I Change My Password If I Can't Log In
You can trigger a password reset from the log in screen. If you are experiencing any issues receiving the password reset email or are otherwise unable to log in, please contact us for help.
Why Am I Constantly Having To Reset A New Password
If you are constantly forced to change your password each time that you log in, please contact us.
Why Am I Unable To Log In To My Account
Most likely, you may be using incorrect login credentials. Double-check to make sure you are using the correct user name (or domain name) and password, and see if your capslock is turned on by accident.
Important: More than six failed login attempts within five minutes will lock your account for three hours. Please contact us to have your account unlocked.
Didn't Receive Password Reset Email
If you are having difficulty receiving the Password Reset Email, please review the following suggestions:
- Double-check to make sure you are using the correct spelling of the user name (or domain name)
- Ensure caps lock is turned off
- Check to see if it was received in your Spam/Junk folder.
- If you have any business associates who administer the account, be sure to check with them to see if they have received the email.
- If you've tried these steps and are still having trouble logging in, contact us
Important: More than six failed login attempts within five minutes will lock your account for three hours. Please contact us to have your account unlocked.
Forgot Your Username or Domain Name
To acquire or change the password of an account, you must provide either the Username or the Domain name of the account. If you are unsure of what the Username or Domain of your account, contact the account owner for assistance. You can also check your email as the Username is used to address the account that you have with us. For an account or billing changes, the administrative email will be receiving a notification and the username will be showing. The Domain name is usually the name of the website or what you put in the address bar to search for your live website.
Tip: Try to check the latest bill sent to you, it will show your username, saying your (username) account.
No access to Administrative Email
In the event that you do not have any access to your Administrative email and cannot recover it, you can still recover the account by following the Ownership process on this page. If you are the administrator for the account please determine the type of account you are requesting information for.
I Am Requesting Access/Information For:
A Business Account:Please see this page with the requirements for proof of ownership on a business account. The following will be required.
- Business license
- Certificate of Incorporation
- A 501(c)(3) letter from the IRS
- Any other government-issued documentation of business ownership.
- Updated Email address to be contacted at.
If you've tried these steps and are still having trouble logging in, contact us.
A Personal Account:
Please see this page with the requirements for proof of ownership on a personal account. The following will be required.
- Government-issued driver's license or identification card showing the customer's name and address.
- Updated Email address to be contacted at.
If you've tried these steps and are still having trouble logging in, contact us.